Glo assures customers of quality service during Yuletide

The Head of Commercial of Glo Ghana, Mr Augustine Mamuro, has assured customers on the company’s network of continuous quality service during the Yuletide and beyond.

According to the company, there is enough capacity both for mobile and data to accommodate calls and browsing on its network, hence no cause for alarm.

Some of the mobile network operators in the country have in the last few weeks had challenges on their network which resulted in numerous call drops, call termination among other problems.

Addressing the media to launch a new call package introduced by the company, Mr Mamuro said all the earlier challenges on the company’s network at the start of its commercial operations had been addressed “and the systems are working to perfection now”.

Glo Ghana, the country’s fifth biggest telecom company in the country introduced a new package christened “Glo BiiiiiG 5” on its network in a bid to attract more customers to its network.

The move is also intended to ensure that existing customers on the network get more value for using its services.

The bonus package has a validity period of between seven and 25 days after which, is expires.

Explaining further the new bonus package, he described the new package as “an innovative tariff plan on which Glo customers instantly receive five times usage credit for the value of every respective recharge made.”

With the credit, he said the customer is permitted to call any network, send SMSs and also browse the internet.

He added that the bonus credit cannot be used to make international calls; However, whatever the customer spent can be used for the international calls.

Mr Mamoru also noted that the offer is limited to prepaid customers on the network but gave the assurance that another offer for the post-paid customers will be revealed soon.

Glo, which entered the market after its three year stay outside the market because of its inability to launch its commercial service, managed some two per cent of the market just after one month’s operation and closed the month of May with 468,508 subscribers.

As of the end of June, the second quarter, the figure has shot up to 990,566 subscribers.

Unfortunately, the company which started aggressively witnessed a decrease in its subscriber base from 1,613,688 in August to finish the third quarter with 1,610,434.

It however managed to maintain its market share with seven per cent.